We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (please contact firstname.lastname@example.org for return shipping address)
We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require the order number of the purchase.
Please DO NOT send the purchase back without contacting the customer support. The customer support will provide the return address. Please stay patient until you receive the address.
It is the customer's responsibility to pay for the shipping fees. The specific fee should be based on the express company you choose.
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact email@example.com.